Cancellation & Refund Policy

Cancellation Policy

We understand plans change. Please provide at least 24 hours' notice to cancel or reschedule your appointment at no charge.

Cancellation Fees

• 24+ hours notice: No cancellation fee
• Less than 24 hours: A $25 cancellation fee may apply
• No-show: The full diagnostic fee will be charged

Refund Policy

If you are not satisfied with a repair, please contact us within 90 days. Our warranty covers parts and labor, and we will make it right at no additional cost.

Refund Eligibility

• Repairs that fail within the 90-day warranty period
• Parts that are defective upon installation
• Services not rendered as described

Non-Refundable

• Diagnostic fees when repair is declined
• Issues caused by misuse or unrelated problems
• Pre-existing conditions discovered during repair

How to Request a Refund

Contact us at (510) 930-0404 or email info@toparpro.com with your reference number and details about the issue.